Clinical Account Manager

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CLINICAL ACCOUNT MANAGER

JOB DESCRIPTION

 

POSITION: Full Time

SALARY: Up to £50,000 DOE

LOCATION: Home based with travel, London, Manchester or Birmingham

 

ABOUT US

Founded in 2013, Healios is a leading specialist digital healthcare company working to empower patients and families affected by mental health, autism and ADHD conditions to support long-term outcomes and wellbeing. Our mission is to bring exceptional healthcare to anyone, anytime, anywhere.

Healios is pioneering the world’s first digitalisation of a NHS Mental Health Trust outpatient services, covering multiple complex specialist assessment and psychological intervention services. By digitising entire clinical pathways, we enable children, adults and their family members to receive and seamlessly transition between clinical services from the comfort of their home. By blending the best of technology, design, specialised clinical expertise and a personal human connection, Healios is transforming the experience of how care is accessed and received to help patients and families lead a better quality of life.

We are an organisation that empowers our staff to make a real difference not only in reshaping how mental health and neurodevelopment services are delivered across the UK, but also in the lives of those individuals and families who need our support. Our teams are friendly, focused and passionate about making a positive difference to our patients and their families.

We encourage our teams to constantly push for better outcomes and we embrace change to assist in the development of the company. Everyone’s input and opinion matters to us and we work in an environment where this is encouraged.  

THE CHALLENGE

The Clinical Account Manager has overall responsibility and accountability for leading the successful implementation of commissioned clinical projects (Children and Adults) from set-up phase to on-going management of the project and final reports.  You have to ensure all relevant aspects within agreed contracts are effectively delivered and be responsible for monitoring the project performance. You have to drive the necessary cultural and mind-set change within a Commissioning organisation to successfully integrate Healios into clinical pathways and processes. While working closely with the respective Clinical Leads you will be the local point of contact for the clinical service and also provide input into the strategic direction of Healios so we remain at the forefront of digital healthcare delivery. You will work closely with clinical and managerial staff in Healios to support their knowledge and understanding of the local service provision. Having a good understanding of safeguarding and risk management, with an ability and willingness to provide support and advice to the clinical team. You will need to have a robust clinical understanding of mental health services, neurodevelopment services, pathways, service delivery, risk and safeguarding, commissioning, clinical decision making and mental health presentations across children and young people and adult services. 

WHAT WE WILL PROVIDE FOR YOU

  • A collaborative culture where curiosity, creativity, experimentation and innovation are fostered 
  • A highly motivated and energetic team bringing a wide range of talents, experience and knowledge to solve complex challenges
  • Autonomy to shape and design world leading clinical pathways that harness the power of combining technology with evidence-based interventions and a human touch
  • Opportunities to grow and further develop your professional interests
  • A culture that challenges the status quo in pursuit of providing exceptional healthcare and an unrivalled experience for the clients and families we support

WHAT YOU WILL BRING TO HEALIOS

  • Real passion for supporting people to improve their lives 
  • A desire to become part of a collaborative environment and share knowledge and learning for the benefit of all
  • A curious mind-set that underpins your continuous drive to challenge the status quo for achieving better outcomes 
  • Professional qualification and clinical background in one of the following areas: Clinical Psychologist, Counselling Psychologist, Psychotherapist, Nurse
  • Demonstrable experience of working in front-line children and young people or adult mental health services across a range of mental illnesses
  • Experience of an accountable position in clinical service delivery where agreed targets are in place to measure clinical outcomes 
  • Excellent computer skills 
  • Experience in supporting the coordination of risk and safeguarding concerns

GREAT TO HAVE

  • Experience in leading innovative service models
  • Experience of working with families

WHAT WE OFFER

  • Flexible, home based role where you can practice from the comfort of your own home or office
  • 33 days holiday (including bank holidays and closure days) plus a day off for your birthday
  • Option to purchase additional leave of up to 2 weeks
  • Enhanced Maternity package – which includes an additional benefit of a 3 months phased return to work paid at full salary
  • Laptop
  • Company pension scheme
  • Energetic and motivated culture with regular staff events
  • Opportunities to work on exciting and transformative innovations
  • CPD courses and ongoing training

Or, know someone who would be a perfect fit? Let them know!

Home based

United Kingdom
GY1 2JT Home based Directions View page

Perks & Benefits

  • Balance work/life with home working 🏠

  • Automatic enrolment into company pension scheme 💰

  • Generous holiday entitlement 🌞

  • An extra day off to enjoy your Birthday 🎈

  • Option to purchase up to 2 weeks additional leave 📅

  • Enhanced Maternity Package which includes a 3 months phased return at full salary 👶🏻

  • CPD courses & ongoing training 📚

  • Be part of our Healios Community for regular social events, mindfulness sessions, team challenges & loads more 🎉

  • Become a Healios Pioneer, joining an energetic & passionate group of people who want to make a positive difference to our clients & their families 👏🏻

Workplace & Culture

At Healios, we work hard, we laugh, we share ideas, we think outside the box, and we change lives for the better, every day. Together, a team can achieve anything when they are united behind a common goal and as a remote company, we have built an incredible culture! 

Already working at Healios?

Let’s recruit together and find your next colleague.

email
@healios.org.uk
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